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Refund Policy

Last updated: 31 July 2026

Draft template — review with qualified legal counsel before publishing as a binding policy.

Before work begins

Full refund of the professional fee if you cancel before we've started document preparation or filed anything with a government portal.

After filing has started

Government/statutory fees already paid to a portal are non-refundable once submitted, since they're paid to the government, not to us. The professional fee is refunded on a pro-rata basis for work not yet completed.

Rejected filings — our error

If a government authority rejects a filing due to an error on our side, we refile at no cost. If you'd prefer a refund instead of a refile, the professional fee is refunded in full.

Rejected filings — inaccurate information

If a filing is rejected because information or documents you provided were inaccurate or incomplete, refiling is chargeable at the standard rate for the corrected work.

Subscriptions

Subscription plans can be cancelled anytime from your dashboard, effective at the end of the current billing period. We don't charge cancellation fees.

How refunds are processed

Refunds are issued to the original payment method within 7–10 business days of approval.